High-Rise HOA Management Case Study: 360 Condos’ HOA Turnaround with WRMC

Background & Challenge

360 Condominiums, a high-rise tower in downtown Austin, had long been considered a premier address, but beneath its sleek exterior, the Board of Directors faced persistent frustration. Previous management had left the community with unresolved operational gaps, weak service standards, and misaligned support.

Issues included:

• Sub-standard corporate support for on-site team
• Frustrating financial reporting and fee tracking errors
• Inefficient processes for enforcement and communication
• Board members felt unsupported, out of sync, and burdened by tactical work

The board wasn’t just seeking a new management company – they were looking for a partner with strategy, structure, and stewardship at its core.

Action & Outcome

WRMC was brought in to reset the trajectory. Led by Jenifer Reider (Senior Regional Director), the transition was rooted in proactive listening, operational clarity, and cultural alignment. The WRMC team, including Karen Waryas (General Manager) and Bruce Marcus (Chief Engineer), launched a robust, hands-on plan:

Transition Actions:

• Immediate SOP rollouts to address engineering, security, and emergency preparedness gaps
• Weekly board touchpoints and a deep-dive assessment of legacy issues
• Onboarding of Vantaca software to enhance financial transparency and speed up homeowner response times
• Corporate-led restructuring of homeowner accounts and overdue fee collection
• Investment in staff development and credentialing to elevate onsite capabilities

Measurable Results:

Within the first year, measurable improvements proved that stewardship and structure drive performance. 

• $450,000+ in insurance savings
• $50,000 in recovered fees through accurate billing corrections
• Facility upgrades, including chilled water riser valves, trash chute & fire door repairs, and coil replacements
• Security modernization with new surveillance and alarm systems
• Board confidence restored, with multiple board members stopping WRMC team members onsite to share appreciation

Voices from the Community

“The quick response time and problem-solving support from leadership have been a game changer.”
— Karen, General Manager

“I’ve been given more responsibility and feel empowered to do the right thing.”
— Bruce, Chief Engineer

“The structure WRMC provides has reduced the time between homeowner inquiries and resolution.”
— Burke, Assistant General Manager

One board member shared:

“WRMC has delivered more than management… they’ve brought momentum. Their presence gives our board clarity, and our homeowners trust that we’re moving forward with the right partner.”

Key Takeaways

The transformation of 360 Condominiums underscores a powerful truth: details matter. When communities are supported by a strong structure, effective leadership, and genuine care, outcomes across the board improve.

• Stewardship is more than service – it’s a strategic partnership
• Financial clarity and operational visibility restore trust
• People-first culture empowers staff and reassures boards
• Technology and transition planning accelerate impact