Support

The management company serves as a liaison between residents and the Board of Directors. The General Manager for your community would be the first point of contact for any Board-related matter. If applicable, the General Manager will coordinate to present the item at the next Board meeting. If it is an urgent matter and cannot wait until the next Board meeting, the General Manager will contact the Board and discuss how they would best like to handle the situation.

To report a maintenance emergency after hours, please call us at 214.522.1943 and follow the prompts to be connected with our after-hours answering service, who will take your message and contact the WRMC on-call representative. Please be ready with your name, community name/address, location of the issue, a brief description of the problem, and a call back number.

One of the benefits of a homeowners association is creating and maintaining a pleasing and cohesive living environment. To accomplish this goal, any changes to your home, such as a kitchen remodel, new floors, bathroom renovations, etc., must be submitted for review and approval before any alterations or improvements begin.

The resale disclosure/status letter package’s request and payment will need to be made via worthross.condocerts.com/resale. The package contains the resale certificate (aka status letter for CO), budget, certificate of insurance, and association documents. The expected turnaround time is 5 to 7 business days from the date of order.

Association Questionnaires

The request and payment for the association questionnaire will need to be made via worthross.condocerts.com/resale.  The normal turn-around time is 5 to 10 business days.  If you need assistance placing the order, making the payment, or retrieving your order please contact CondoCerts Customer Service at 800-310-6552.  The governing documents, budget, and certificate of insurance are also available via CondoCerts.

You can mail your payment using the information below, set up auto-pay through the association’s bank at https://pay.allianceassociationbank.com, or set up auto-pay/bill-pay through your bank.

To obtain the information needed to set up online payments, or for more details, please contact our Accounting Customer Care at customercare@wrmcinc.com.

Mailing Information:

Your Management ID number is 3028. Please note that the Management ID is the 4-digit number Community Association Banking assigns to customers that identify them as Community Association Banking clients. The Management ID is a required field on the coupon/statement scan line. You will need to refer to your coupon/statement for your Association ID and Account Number.

We have assigned a P.O. Box for mailed payments. Please use the following address format and P.O. Box information on your coupons/statements:

Your Association Name
c/o WRMC Processing Center
P.O. Box 94773
Las Vegas, NV 89193-4773

The governing document can be found on the owner’s WRMC Web Portal or in Building Link. If you are unsure how to locate the governing documents, please reach out to your community manager.