Homeowners Association Management – Texas

HOA management offers tailored and specialized services to meet the individual needs of each community. A professional property management company can save an association money, manage vendors, improve relationships between neighbors, and more. Selecting the right management company is cost-effective and brings a plethora of benefits to your community. Communities with HOA’s are usually called planned developments. Planned developments have many comforts, like shared amenities and services, that all generations have come to love and seek out to maintain their lifestyles. Communities can provide and maintain a certain standard of living through rules and regulations that govern the community. Potential residents are encouraged to fully understand what their HOA manages so they can weigh the positives and negatives before buying.

Because the HOA board makes important decisions for the homeowners and must be available to pivot with legislative changes and residential needs, many HOA’s will contract with professional management companies.

There are a variety of reasons why this could be an impactful decision for your HOA. Associations should look for a property management partner with a proven history of expertise in condominium, high-rise, and master-planned communities, combined with a team of highly trained professionals allowing them to provide specialized services.

Yes, we believe that there are several key things to look for in making a decision. For example, WRMC is one of a select few in Texas that actively holds the Accredited Association Management Company (AAMC) designation granted by the Community Association Institute (CAI). This accreditation proves our commitment to providing the highest level of service that community associations deserve. By maintaining this designation, we ensure that our team has the required experience, education, and integrity to guide and advise our managed communities expertly. We also believe that you should look for proven examples of specialty and concierge services. Each HOA community and board is unique. After doing this for 20 years, we know what to expect and how to handle new and individual needs. We rely on a vast network of contacts, partners, and vendors to take the guesswork out of these unique needs. Ultimately, you get a partner that truly is an extension of your team.

Yes, we cover all administration services for our board partners. Our standardized processes and procedures keep things organized and efficient. From mailings, meeting preparation, resale and status letters, and much more, our team is here to help with any need you may have. These services include navigating your association documents quickly and efficiently to provide recommendations and areas of concern. Our standardized process for compliance tracking and enforcement makes it easy for Association Boards to stay informed.

We take risk management very seriously! Whether you need a policy review, property inspection, or hands-on assistance in navigating a claim with our in-house licensed insurance adjuster, we work as an extension of your team to ensure you are covered. We believe having the right employees and partners is a big part of risk reduction and risk management. Our Human Resources team mitigates most risks associated with personnel management. Our team takes on the challenges related to payroll and benefits administration. You no longer have to worry about recruiting, performance reviews, compliance, and all other aspects of personnel management. We are also very proud to offer a comprehensive benefits package to our entire team.

Most boards get excited about our financial acumen and the technologies we can provide to their communities. As noted in our case study below, we are often hired to manage the day-to-day operations of the property and manage the general maintenance repairs and capital improvement projects. We believe that our accounting department is unrivaled in the property management industry. We assign each of our clients a dedicated property accountant to ensure fiscal responsibility and complete accessibility. This concierge approach is not something you will typically find from other property management providers. As part of our package, each of our clients has access to a resident portal where owners can view records, account history, and more. We utilize a web-based accounts payable solution that provides clarity and transparency on invoices being processed. Our clients are automatically enrolled in our robust vendor management program to ensure vendors have adequate insurance and licensure before ever stepping foot on the property. I would say those two benefits are always of importance to our new clients.

Yes, our team is an extension of your community, so we help with all association governance, including Board and Annual Meetings. We know it’s a big deal. Usually, it’s the most attended meeting of the year and one with a packed agenda covering past, present, and future initiatives. Because of the high attendance, the importance of the matters to review, and the attendees’ anticipated involvement, preparation is paramount. A defined agenda is necessary to keep everything on track and per expectations.

The meeting’s overarching goals are relatively straightforward; to address all major topics affecting the community and residents and to elect member(s) to serve on the board. Throughout the year, I am sure you are holding regular board meetings covering the day-to-day operational matters, but the annual meeting should recap the year and set the tone for the year ahead. We think of the yearly meeting as more “macro” in nature versus the weekly or monthly meetings, which are more “micro.”

We value each one of our communities and create long-term and lasting relationships. Our client retention remains unmatched in the industry at 98%. We’re flexible on the term length in our agreement, and we include a 60-day termination provision in all of our management contracts. We are very selective in our partners and are looking to work with communities who need the expertise and understand the long-term ROI of working with a company with 20+ years of experience. We will provide you with extensive reporting to best track the return on your investment. Your unique vital metrics are reviewed daily, weekly, monthly, and annually to ensure objectives are being met and action is being taken.

We work with inquiring boards in various ways. Our sales process may include responding to RFPs, holding discovery calls, community visits, or Zoom meetings, and providing references and case studies as needed. To get started, please complete the form on our Getting Started page.